《管理信息系统》（双语）课程教学大纲
课程编号：20003
英文名：Management Information System
课程类别：专业任意选修课
适用专业：管理科学、工业工程等相关专业
前置课：管理学原理、计算机应用基础、数据库管理系统应用
后置课：企业资源计划等
学 分：3学分
课 时：51课时
主讲教师：吴士亮、陈亚林
选定教材：Stephen Haag & Maeve Cummings. management information systems for the information age[M]（原书第八版）. 北京：机械工业出版社，2011年
课程概述
本门课程是一门建立在数据通信与计算机网络技术、数据库技术、管理学和生产运作管理等学科基础之上,研究企业信息资源与信息技术管理和信息系统建设的交叉性应用科学，是一门基于信息管理者在信息时代和经济全球化背景下,以全新的视野和方法运用信息技术提升企业管理水平的课程。该课程以管理学知识为基础，利用计算机和网络技术为平台，用系统的观念，揭示企事业单位信息化建设的规律、面临的问题、建设方法，以及信息化对现代管理模式的影响。通过本课程基本理论和基本方法的学习，使员工了解、掌握信息技术在当今全球商业企业中的价值所在以及企业应用信息系统中的业务实践经验，为企业的信息化建设决策及信息系统运营管理服务。本课程的主要任务是：（1）学习管理信息系统的基本理论；（2）学习信息技术的相关基础设施；（3）常见的关键系统应用；（4）学习管理信息系统的建设及运营管理。
课程目标
通过本课程的学习，能使员工达到以下要求：（1）掌握信息技术对当今企业的潜在价值，熟悉信息系统的常见视角，熟悉信息系统的常见类型，以及企业运用信息技术实现竞争优势的一般理念；（2）掌握信息系统基础设施的构成，商业智能理念及相关技术支撑；（3）掌握常见的关键系统应用的理念、价值及相关IT资源；（4）掌握信息系统建设的方法、信息系统项目管理典型问题。
通过本课程的学习，预期能使员工提升如下能力：（1）可与IT技术人员对话，共同建立一个成功的管理信息系统的能力；（2）掌握灵活运用各类信息系统解决实际管理问题的能力；（3）掌握管理各类信息资源，提升组织和自身管理决策水平的能力；（4）培养利用信息技术推进和参与组织变革的能力。
各章教学要求及教学要点
Chapter 1 （6 classes)
Teaching contents:
This chapter serves two primary purposes. First the chapter introduces your students to the broad notion of management information systems within an organization and the three key resources on which MIS focuses – people, information, and information technology.
Second, the chapter jumps right into the process of appropriately selecting which technologies to use based on the industry in which your organization operates, the identified business strategies for competing in that industry, and processes which either add or reduce value.
The primary sections of this chapter include:
1. Management Information Systems
2. Porter’s Five Forces Model
3. Porter’s Three Generic Strategies
4. Identifying Important Business Processes
Chapter 2 （9 classes)
Teaching contents:
This chapter focuses on some of the key “systems” within an organization that can help gain and sustain a competitive advantage. They include supply chain management systems, customer relationship management systems, and e-collaboration.
The chapter then focuses on two key ingredients to making these systems successful – the IT culture within an organization and ERP systems as the integration of all software systems.
The primary sections of this chapter include:
1. Supply Chain Management
2. Customer Relationship Management
3. E-Collaboration
4. IT Culture – An Organizational Perspective
5. Enterprise Resource Planning – Bringing IT All Together
Chapter 3 (6 classes)
Teaching contents:
This chapter focuses on the technologies of databases, database management systems, data warehouses, and data-mining tools.
It does so by discussing those technologies within the context of how they help organizations organize and manage transaction information (databases and database management systems) and business intelligence (data warehouses and data-mining tools).
The primary sections of this chapter include:
1. The Relational Database Model
2. Database Management System Tools
3. Data Warehouses and Data Mining
4. Business Intelligence Revisited
5. Information Ownership
Chapter 4 (6 classes)
Teaching contents:
This chapter focuses on the traditionally-accepted decision support that IT can provide. This support includes decision support systems, geographic information systems, and a host of various IA tools including neural networks, genetic algorithms, expert systems, and agent-based technologies.
The primary sections of this chapter include:
1. Decision Support Systems
2. Geographic Information Systems
3. Expert Systems
4. Neural Networks and Fuzzy Logic
5. Genetic Algorithms
6. Intelligent Agents
7. Multi-Agent Systems and Agent-Based Modeling
Chapter 5 (6 classes)
Teaching contents:
This chapter focuses on the broad field of electronic commerce. After introducing the 9 major e-commerce business models, the majority of the chapter focuses on B2C and B2B e-commerce. The chapter concludes with a brief look at trend impacting e-commerce and society in general.
The primary sections of this chapter include:
1. E-Commerce Business Models
2. Understand Your Business, Products, Services, and Customers
3. Find Customers and Establish Relationships
4. Move Money Easily and Securely
5. E-Business Trends
Chapter 6 (6 classes)
Teaching contents:
This chapter introduces your students to the very broad and very large field of systems development. The goal, of course, is not to make them into systems development experts but rather to inform them of their roles as end users during the systems development process.
The primary sections of this chapter include:
1. Insourcing and the Systems Development Life Cycle
2. Component-Based Development
3. Self sourcing (End-User Development)
4. Prototyping
5. Outsourcing
Chapter 7 (6 classes)
Teaching contents:
The chapter has three primary focuses: (1) hardware and software considerations within the context of enterprise infrastructure, (2) quantifiable metrics for assessing the success of an IT system, and (3) how to design and implement a business continuity plan.
This chapter also revisits and formalizes some important topics within the book including enterprise resource planning (ERP) systems, service-oriented architecture (SoA), and service level agreement (SLA).
The primary sections of this chapter include:
1. Hardware and Software Infrastructure
2. IT Success Metrics
3. Business Continuity Planning
Chapter 8 (3 classes)
Teaching contents:
This chapter focuses on ethics, privacy and security. It does so by discussing these issues in the context of computers and networks. Legal terms are discussed within the ethical framework. Privacy is discussed in the context of other individuals, businesses, employers, and the government. A short list of security measures completes the chapter.
The primary sections of this chapter are:
1. Ethics
2. Privacy
3. Security
Chapter 9 (3 classes)
Teaching contents:
This chapter provides a glimpse into the future, but not the too-distant future.
Already, RFID, Near Field Communication, and software-as-a-service are exploding onto the business scene.
This chapter is about emerging technologies but – more importantly – how they will change our lives.
The primary sections of this chapter include:
1. The Changing Internet
2. Physiological Interaction
3. The Wireless Arena
4. Pure Technology
5. Most Important Considerations
Recommend References:
1. Stephen Haag & Maeve Cummings. management information systems for the information age[M]（原书第八版）. 北京：机械工业出版社，2011年
2. Kenneth C. Laudon, Jane P.Laudon.黄丽华译：《管理信息系统》（13版），机械工业出版社，2013.11
3. 薛华成. 管理信息系统（第6版），北京：清华大学出版社，2012.
4. Kenneth C.Laudon, Jane P. Laudon．管理信息系统（第13版） ，北京：机械工业出版社，2015
5. 黄梯云，李一军. 管理信息系统（第五版），高等教育出版社，2014
执笔人：吴士亮
审定人：于荣
院（系、部）负责人：刘军
